Prime Highlights-
- Patient experience technology spending climbs toward $1.29 billion by 2031, led by AI tools and personal care options.
- MarketsandMarkets puts yearly growth at 11.8% as hospitals add more digital patient tools.
Key Facts-
- Software took 67.9% of the market in 2025, and patient communication led all uses at 22.3%.
- North America tops every region, backed by strong records systems and telehealth options.
Background-
Hospitals and clinics around the world are adding digital tools, personal care options, and AI systems to connect better with patients. MarketsandMarkets says this trend is lifting the global patient experience technology market.
The market sat at $660 million in 2025. Figures show it will rise from $740 million in 2026 to $1.29 billion in 2031. That works out to a yearly growth rate of 11.8%.
Booking appointments has moved online, along with automated check-in, virtual visits, and digital feedback options, giving patients more ways to manage their own care. Behind the scenes, these tools link to electronic health records, customer databases, telehealth systems, and data analysis software, and that link keeps more hospitals signing on.
Public health programmes back this growth too.Government funding across several countries supports digital systems, shared data standards and care models centered on patients.
Software accounted for 67.9% of the market in 2025. Patient communication, meanwhile, pulled in the most demand among all uses, reaching 22.3%. Hospitals and clinics bought 67.7% of everything sold in this space.
North America leads every other region. Its hospitals run on solid tech, wide use of electronic records, working patient portals, telehealth options, and strong data tools.
Looking forward, MarketsandMarkets flags AI-based personal care and predictive tools as the next growth area. Firms in this space keep building better data protection and security, and they work to lower the cost of setting these systems up.
