Every year, millions of people end up waiting way too long to get the medical care they need. It’s not because doctors don’t care — the problem lies in the outdated ways hospitals and clinics handle paperwork. Imagine stacks of paper forms, hundreds of unnamed pdf files, typing everything in by hand, and messages getting lost between offices. It’s frustrating for patients and can even delay treatment when time is really critical.
Driving change in healthcare today is Titan Intake, where Rachel Brown, Co-founder and Chief Revenue Officer, and her team are building solutions to automate the slow and manual steps involved in medical referrals and records — making it faster for patients to receive the care they need.
Rachel Brown combines strong business skills with genuine care, driving her mission forward. Her own experiences and knowledge help her change how healthcare systems manage important patient information—so more people can get the care they need, faster.
Let’s learn how Rachel Brown and her team are working to cut delays and improve your healthcare experience!
From Personal Pain to Purpose
Rachel’s journey to Titan Intake wasn’t by chance. Before diving into healthcare technology, she started Strides, a company focused on mental and physical wellness. It was during her final MBA classes that fate brought her together with Patrick Bruce and Jonathan Vasquez—two co-founders who would soon redefine healthcare intake workflows.
“I really understood what that meant for the patient on the other side of every one of those documents,” she recalls, reflecting on her first encounter with the founders. The stark reality they unveiled was that healthcare referrals and records were still reliant on archaic methods: faxes, manual handling, and siloed systems. These inefficiencies resulted in prolonged wait times and opaque processes for patients. For Rachel Brown, whose family had recently endured the agonizing delay of three weeks before her stepfather’s cancer referral was processed, the problem was deeply personal.
That experience gave her strong motivation. She was drawn to Titan Intake’s mission “to automate those incoming records and referrals so that patients can get that faster access to the care that they deserve.” Joining the team was a natural alignment of her desire to improve patient outcomes and leverage technology to solve real-world challenges.
The Power of Partnership
Rachel Brown attributes much of Titan Intake’s early and ongoing success to the synergy among its co-founders, describing their relationship as a perfect “yin and yang.” Patrick Bruce, the CEO and CTO, brings a rare combination of healthcare operational insight and technical expertise. Having spent years as a CIO of a large specialty practice, Patrick intimately understands the difficulties of integrating new technology into healthcare workflows.
Patrick’s unique background was further shaped by personal exposure to healthcare—growing up with a father who was a urologic surgeon. This experience revealed to him a paradox: how frontline medical professionals could perform life-saving surgeries, yet still struggle to access critical patient information due to fax machines and paper trails. This dual perspective fueled his drive to create a seamless digital solution.
Jonathan Vasquez, the COO, complements this with deep operational knowledge gained from a decade in enterprise efficiency and content management at McKesson Specialty Health. Jonathan’s work with oncology practices and healthcare acquisitions exposed him repeatedly to the challenges of manual intake processes and inefficient information flow.
“The two of them initially met in Tulsa, Oklahoma…and had this moment of realization that they had the operational and technical expertise to start building what has become Titan Intake,” she explains. She joined the team as an experienced founder to bring the patient’s view and outside healthcare experience, completing a group with strong clinical, operational, and tech skills.
Leading with Empathy and Understanding in Healthcare Tech Sales
Rachel’s role as Chief Revenue Officer leverages her natural ability to build relationships and understand client needs deeply. She emphasizes that success in healthcare technology sales goes beyond just pitching features—it requires genuine empathy and listening.
“What’s been successful in helping us drive growth is again coming in with a really deep understanding of where they’re at,” she shares. Many healthcare providers remain entrenched in fax-based workflows, so Titan Intake meets clients exactly where they are rather than pushing for premature adoption of futuristic solutions.
Rachel’s approach centers on respect for the hard work clinics and practices have done with their current tools and workflows, recognizing the complexities they face. She likens the process of engaging with potential clients to “walking through a graveyard” of outdated systems and frustrations. By acknowledging these realities, Titan Intake builds trust and positions itself as a pragmatic partner, not just a vendor promising lofty but unattainable results.
Harnessing AI to Transform Healthcare Workflows
Titan Intake was founded at the dawn of an AI revolution, and Rachel Brown is excited about the possibilities this technology brings to healthcare. The company embraced emerging advancements in generative AI and natural language processing from its earliest days, integrating these tools into their platform to automate the processing of complex medical documents.
“I think the company was four or five months old when chat GPT kind of hit the scene,” she says, “so we have been at the forefront of the latest and most advanced technology since starting the company.” She’s particularly optimistic about how agentic AI and AI scribes can reduce clinician burnout by automating time-consuming administrative tasks, allowing healthcare providers to focus more on patient care.
This passion for innovation underpins Titan Intake’s commitment to continuously adopting new technologies, ensuring their solution remains cutting edge and effective in a rapidly evolving landscape.
Specialization and Expertise
Titan Intake’s distinct advantage lies in its specialized focus on complex medical specialties and deep expertise in healthcare workflows. Unlike many healthcare tech products that treat records as generic documents, Titan Intake recognizes the nuance required to accurately triage hundreds of pages of specialty-specific medical records.
She highlights, “It’s not a simple two-page report that just merely as to be filed away. There’s a lot of real depth that has to be understood from these medical records.” This depth of understanding enables Titan Intake to deliver high accuracy in information extraction and automate processes while keeping patients and referring providers informed throughout.
The company’s knowledge of enterprise healthcare systems and the operational realities of specialty care allows it to roll out solutions effectively across large health systems and independent specialty practices alike. This nuanced approach ensures the technology truly addresses the pain points rather than forcing one-size-fits-all solutions.
Navigating Leadership Challenges and Growth
Stepping into a leadership role at a growing startup brought Rachel Brown new challenges, especially in managing and directing a team for the first time. She candidly describes the experience as “every new thing I get to learn and figure out on the fly,” emphasizing the support she receives from co-founders and investors.
Despite the learning curve, Rachel Brown embraces the unpredictability and iterative nature of leadership, where not every experiment succeeds, but every attempt offers valuable lessons. “Every single day is a new thing to figure out,” she says, underscoring the excitement and fulfillment that comes from navigating uncharted territory with a mission-driven team.
Championing Women’s Leadership in Tech and Healthcare
As a female leader in the predominantly male tech entrepreneurship space, Rachel Brown is conscious of the unique challenges she faces but also the strengths she brings. While healthcare as an industry is home to many inspiring women, tech entrepreneurship can often feel isolating.
“I definitely catch myself realizing that I might be the only woman in the room sometimes,” she reflects. Yet, Rachel Brown feels fortunate to be supported by colleagues who amplify her voice and ensure her expertise is recognized. This supportive environment has been crucial in empowering her to lead confidently.
Rachel Brown believes empathy is a superpower, especially for women in healthcare technology. It allows leaders to connect deeply with patients and colleagues, fostering environments where innovation and care coexist. Her leadership style blends this empathy with a mission-driven focus on delivering tangible outcomes.
Cultivating Innovation and Inclusivity through Culture
Titan Intake’s internal culture is shaped by intentional values designed to foster innovation and inclusivity from day one. Rachel Brown shares how they emphasize “idea meritocracy,” where every team member’s input is valued equally regardless of seniority. This approach encourages openness and ensures the best ideas surface naturally.
“We want you day one to come to the table with ideas… It’s just the best idea that wins,” she explains. This philosophy creates a safe space for experimentation and continuous learning, where failures are seen as opportunities to improve.
Rachel Brown also champions a culture of “innovaction,” a term she coined to blend innovation with decisive action. The team strives to move swiftly on promising ideas without waiting for perfection, embracing the trial-and-error process that drives growth and creativity. This mindset has empowered new team members to contribute meaningfully and fuel Titan Intake’s dynamic progress.
Empowering the Next Generation of Women in Tech and Healthcare
For young women aspiring to enter the tech and healthcare industries, Rachel Brown advice centers on confidence and community. She shares how she overcame early impostor syndrome by reframing her perspective—recognizing that being “already in this room” is proof of belonging and capability.
“Take confidence in that rather than insecurity that I’ve already deserved my place here,” she advises. Building a supportive network of allies who amplify voices and allow vulnerability is equally important, enabling continuous learning and growth.
Rachel Brown believes empathy is an inherent strength many women bring to healthcare innovation, positioning them to lead with insight and compassion. This combination of authenticity and resilience can open doors and inspire lasting impact.
Impact and Legacy
Looking ahead, Rachel is focused on scaling Titan Intake’s impact across specialty care and large health systems, with an ambitious goal of helping 100 million patients gain faster access to care. This vision is the “compass” guiding every strategic decision and innovation.
Personally, Rachel aims to build and nurture a mission-driven team that fosters the healthcare leaders of tomorrow. “The dream legacy is knowing that people got faster access to care because of something that I had a hand in creating,” she says. She hopes Titan Intake alumni will continue to tackle healthcare’s evolving challenges, carrying forward the spirit of innovation and empathy.
