Access to care is not just about availability, but about timing, and meaningful progress comes from leaders who see both the human experience and the operational reality. Rachel Brown is one such leader. As Co-Founder and Chief Revenue Officer of Titan Intake, she brings a rare blend of compassion, business insight, and firsthand experience to one of healthcare’s most overlooked problems.
Rachel’s path into healthcare innovation was shaped by years of studying how people engage with care, combined with a deep personal motivation to make that experience better. Her work is driven by a belief that no patient should feel lost, ignored, or stuck waiting when they are at their most vulnerable. That belief has become the foundation of Titan Intake’s mission to simplify and strengthen how patients move through the healthcare system.
Known for her empathetic leadership style and hands-on approach, Rachel is passionate about building solutions that truly work for providers while keeping patients at the center. She leads with purpose, resilience, and a clear focus on impact, inspiring teams to tackle complex challenges with care and accountability.
Let’s delve into the interview details below!
Can you share a little about your journey and what inspired you to co-found Titan Intake?
Prior to launching Titan Intake I was the founder and CEO of Strides, a B2C app designed to help those struggling with their mental health to improve their holistic wellness with prescribed physical activity. I’ve always had a heart for how we interact with and access the care we need. I met my Titan Intake co-founders Patrick and Jhonathan in one of my final MBA courses at Oklahoma State University. They told me about faxes flying around the background of our healthcare system often being the backbone of care coordination and patient access. I realized I had been deeply impacted by the problems caused by manually processed referrals.
In 2020 my stepdad was diagnosed with stage 4 colon cancer and waited 3 weeks to hear back from an oncologist. My mom had worked as a healthcare provider in that very same system, we had personal connections in the cancer center, and even still we struggled to access the care we needed. I now know that his referral was likely sitting in a stack of PDFs or papers on the endless to-do list of a burned-out, entry-level healthcare worker. No wonder it took 3 weeks. I was determined to join Patrick and Jhonathan in solving that challenge.
How does Titan Intake address the challenges in the healthcare sector, and what sets your approach apart?
Titan Intake is solving a workflow that has long been overlooked and underserved. Every practice uses fax to communicate with providers outside of their system. This costly friction creates delays in patient care. However, the problem isn’t as simple as digitizing a fax or using OCR to make it readable. The stakes are high for specialty practices who have to balance urgency, accuracy, increasing costs, and reduced reimbursements. Titan has the right mix of innovation and enterprise experience in order to deliver patient access and front office automation for surgical specialists at scale that can be trusted when everything is on the line.
As a leader, how do you inspire and motivate your team to achieve their best?
As a leader I focus on leading with empathy, setting an example by doing the dirty work alongside my team, and keeping us focused on the mission and impact of our work.
What are the biggest trends or shifts you see shaping the healthcare industry today?
AI is shaping the landscape of what’s possible in healthcare. With physician shortages growing, costs increasing, and reimbursements decreasing, healthcare is in urgent need of solutions that expand its limited capacity.
Which accomplishments at Titan Intake are you most proud of and why?
I wish something like Titan Intake had existed when my stepdad was diagnosed with cancer. I can viscerally remember what that black hole of information felt like.
A few months ago, my grandmother broke her nose. Luckily, when she was referred to an ENT in my hometown, Titan Intake intercepted her referral. It was immediately triaged and processed. She received a text saying that she was in good hands and was able to get a same-day appointment. Without Titan, her referral would have sat in an eFax folder for days. I am incredibly proud to have helped create something that directly impacted someone I love, and countless others.
What major challenges have you faced in your professional journey, and how did you navigate them?
As a founding team, we’ve gone through the incredible highs and devastating lows of creating something from nothing. This journey has pushed me past what I thought was my breaking point on a number of occasions. I am blessed with an incredible support system that helps me forge ahead and find a way.
Where do you see Titan Intake evolving in the next 3–5 years, and what impact do you hope to make?
We are laser focused on our mission and vision to create more seamless patient care transitions and enable healthcare providers to leave administrative burdens to Titan Intake.
What advice would you give to emerging leaders and entrepreneurs looking to make a difference in healthcare?
It’s critical to stay laser-focused on the real problem you’re solving. There’s a lot of cool technology out there, but it has to meet a real need. It’s essential to deeply understand the experience of users, stakeholders, and patients your solution touches. Your customers are your compass.
